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Data Deletion Request
How to ask Kaiwish Technology to delete personal data we hold about you.
How to submit a request
Send an email to [email protected] with the subject line "Data Deletion Request", including:
- your full name;
- the mobile number and/or email address associated with your account;
- which application or service the request relates to; and
- which data you want deleted, if your request is partial.
If you signed in through a third-party provider (for example a Google account), tell us which one so we can locate the right records.
What we will do
- We acknowledge your request.
- We verify your identity to prevent unauthorised deletion.
- We locate all personal data associated with you.
- We delete it, or irreversibly anonymise it where deletion is not technically possible.
- We confirm the outcome to you in writing.
We aim to complete verified requests within 30 days, or sooner where applicable law requires.
What we cannot delete
We may be legally required to retain certain records — most commonly transaction records, identity-verification data, and records subject to a legal hold. Where that applies, we will tell you what is retained, why, and for how long. See Account & Data Deletion for detail.
Third-party data
Data held independently by Google, your mobile network operator, or a financial partner is governed by their own privacy policies. Deleting data with us does not automatically delete it from those services — you should contact them directly.
Complaints
If you are unsatisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction. We would appreciate the chance to resolve the matter with you first.